August 5, 2009

Sorry Marsh, I’m not a “fan” anymore

Posted in Uncategorized tagged , at 7:09 am by thealligatorpurse

A local grocery store started a Facebook site and asked it’s “fans” to distribute $10 coupons.  Their exact words were…”We hope you got a chance to see the Free Groceries coupon for Marsh Fans only announced earlier today.. Feel free to share and comment on the original note! Keep up the great work! The more fans we get, the more deals we can offer! Marsh, More Ways to Save Than Ever Before.”

Then, they said… “WOW! Thanks for all your support!! We appreciate you passing along our Marsh Fan reward to your friends. We are almost to the end of the eligibility period to print out your coupon. Please print yours out soon before it’s too late.. (hint…this will end sometime on Thursday, July 29th).”

So, I did print out a coupon.  And, I passed it along to some of my friends. 

Then, Marsh said this… “Marsh wants to thank all of our fans, friends and shoppers for making our first facebook coupon offer a huge success!! We will continue to offer more coupons and deals “just for fans” moving forward. If you weren’t able to take advantage of the offer this time, just “BECOME A FAN” and look for your updates. Marsh, More Ways to Save Than Ever Before!”

And this…”Dear Marsh Fans and guests.. We recently offered a coupon for our facebook fans of Marsh. Unfortunately this offer has been widely distributed in an unauthorized manner throughout our marketing area. Due to the vast numbers of inappropriately transmitted and replicated copies of this offer, we will no longer be able to accept these coupons in our stores. Our sincerest apology for any inconvenience this has caused.”

OOPS!  But, the problem is, I had distributed this, like they asked, in an authorized manner, (no, I didn’t copy and paste or make photocopies or sell my coupons), and now – I look like a cheat to my friends.  Thanks Marsh!

Okay, then they said… “We at Marsh recently stuck our toe in the water to try this whole social media thing. Unfortunately we ended up stubbing it. Our recent $10 coupon offer on Facebook has instead left us red in the face and many of our loyal customers angry. Rightfully so. For that we are truly sorry. Needless to say, we’re learning. Imperative to say, we’re sorry. – The Marsh Facebook Team”

Sorry Marsh, your big “stubbed toe” has made me look like a thief, or at least a cheat.  I don’t think I’ll be going back to your store any time soon…


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